Start Nursing Services is committed to supporting the National Privacy Principles for the Fair Handling of Personal Information which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations. This Privacy Policy governs all personal information collected by and provided to us and must be adhered to by all persons who access, use, process, control or otherwise deal with personal information on our behalf. This policy applies to independent contractors and job applicants, as well as individuals who provide us with their personal information.

What personal information do we collect & store?

In order to provide a superior service to you, we may ask for personal details such as your name, address, telephone number or email address. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.

Start Nursing Services takes measures to ensure that your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored. Generally, you have no obligation to provide any information requested by us, if you choose to withhold requested information. However, we may not be able to provide you with the services that depend on the collection of that information, particularly if the collection of that information is required by law.

Why do we collect personal information?

We collect personal information from you for the following purposes:
  • to lawfully carry out our business and activities;
  • to deliver the products and services that you requested;
  • to provide you with more information in relation to the products and services you requested;
  • to customise our services according to your specific request;
  • to help us review, manage and improve our services;
  • to communicate with you more effectively;
  • for administration purposes, including charging, billing and collecting debts;
  • to promote and market other products and services which we consider may be of interest to you;
  • when considering making offers to job applicants and prospective employees
  • to create effective business relationship with employees and prospective clients

How do we use your personal information?

We will only use and disclose your personal information for purposes which has specified above. The personal information that we ask for is generally used to provide services to you. Some examples of where we may need these details are to respond to your online enquiry or booking. This may include using your personal information to advise you of a new position, service or promotion directly, by email or in the form of our newsletter. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.

We will only use or disclose your personal information for the purposes of direct marketing if:
  • we collected the information directly from you;
  • it is reasonable in the circumstances to expect that we would use or disclose the information for direct marketing purposes only;
  • we provide you with a simple means to 'opt-out' of direct marketing communications from us; and
  • You have not elected to 'opt-out' from receiving such direct marketing communications from us.

How can you opt out of receiving such communications?

  • contacting our office by telephone on 02 88833207
  • send us an email to; or
  • Writing to us and send it to PO Box 7831 BC, Baulkham Hills, NSW 2153.

When do we disclose your personal information?

For the purposes referred to above in this Privacy Policy, you acknowledge and agree that we may disclose your personal information and you consent to us disclosing such personal information to:
  • our professional advisors, including our accountants, auditors and lawyers;
  • third parties engaged by us to perform functions or provide products or services on our or their behalf such as mail outs, marketing or advertising;
  • persons authorised by you to receive information held by us; and
  • Any persons as required or permitted by any law.

How integrity of your personal information will be maintained?

We will take reasonable steps to:
  • ensure that the personal information that we collect is accurate, up to date and complete;
  • ensure that the personal information that we hold, use or disclose is, with regard to the relevant purpose, accurate, up to date, complete and relevant; and
  • Secure your personal information while it is being held by us.
We will take reasonable steps to protect personal information from:
  • misuse, interference and loss; and
  • Unauthorised access, modification or disclosure.

How can you have access to your personal information?

If you are requires to have access to your personal information, please contact Start Nursing Services directly on (02)88833207. You are required to put your request in writing and provide proof of your identity before we can release any personal information. When you make a request for access to personal information, we will respond to your request within a reasonable period.

How can you correct your personal information?

We request that you keep your personal information as accurate as possible. If you feel that your personal information is not accurate or your details have or are about to change, you need to:
  • call us on (02) 88833207 and inform us of all details. We will correct or update your personal information;
  • For change of banking details, you need to fill in the correct form and forward it to us by email or mail

What if there is a complaint?

If you have a complaint about how we collect, use, disclose, manage or protect your personal information, or otherwise consider there may be a breach of the Privacy Act, please contact us in writing. We consider all complaints very seriously and intend to resolve your complaint within a reasonable timeframe, usually 14 days or otherwise as soon as practicable. However, in some complex cases, resolution may take longer.

How can you contact us?

Please forward all correspondence in respect of this Privacy Policy to Start Nursing Services by mail, telephone or email as follows:

Postal Address: Start Nursing Services
PO Box 7831 BC,
Baulkham Hills, NSW 2153
Phone: (02) 88833207