Charter of Rights
(Consistent with the Australian Government Department of Social Services Charter of
Rights and Responsibilities for Home Care)
As a Start Nursing Services client you have the following rights:
General- To be treated and accepted as an individual, and to have your individual preferences respected
- To be treated with dignity and your privacy respected
- To receive care that that is respectful of you, your family and home
- To receive care without being obliged to feel grateful to those providing your care
- To full and effective use of all of your human, legal and consumer rights, including the right to freedom of speech regarding your care
- To be treated without exploitation, abuse, discrimination, harassment, or neglect
- To be involved in identifying the care most appropriate for your needs
- To choose the care and services that best meet your assessed needs within the limits of the resources available
- To participate in decisions that affect you
- To have your representative participate in decisions relating to your care if you do not have the capacity
- To receive reliable, coordinated, safe, quality care and services which are appropriate to your assessed needs
- To be given before, or within 14 days after you commence services, a written plan of care expected to be received
- To receive care and services as described in the plan that take into account your lifestyle, other care arrangements and cultural, linguistic and spiritual preferences
- To ongoing review of the care and services that you receive (both periodic and in response to changes in personal circumstances), and modification of the care and services as required
- To privacy and confidentiality of your personal information
- To access to your personal information
- To assistance in understanding any information you are given
- To be offered a written agreement that includes all agreed matters
- To choose a representative to speak on your behalf for any purpose
- To be given information on how to make comments or complaints about the care and services you receive
- To complain about the care and services you receive, without fear of losing the care or being disadvantaged in any other way
- To have complaints investigated fairy and confidentially, and to have appropriate steps taken to resolve issues of concern
As a Start Nursing Services client you have the following responsibilities:
General- To respect the human, legal and industrial rights of care workers, including their right to work in a safe environment
- To treat care workers without exploitation, abuse, discrimination or harassment
- To abide by the terms of the written agreement
- To acknowledge that your needs may change and to negotiate modifications of care and services when your care needs do change
- To accept responsibility for your own actions and choices even though some actions and choices may involve an element of risk
- To give enough information to assist National Care Management to develop, deliver and review your care plan
- To inform National Care Management and its staff about any problems you have with the care and services
- To allow safe and reasonable access for care workers at the times specified in your care plan or otherwise by agreement
- To provide a minimum of 24 hours notice if you do not require a service
